Refund Policy

Exchange & Refund Policy – Velissence

At Velissence, we want you to shop with confidence. If you’re not satisfied, we offer a simple and transparent 14-day exchange/refund policy.

Eligibility for Exchange / Refund

You have 14 days after receiving your order to request an exchange or refund.

To be eligible:

  • The perfume must not b3e used more than 10-15 sprays
  • You can test it 2–3 times, and if you don’t like it, keep it aside for return
  • The bottle must be in good condition (not damaged or tampered)

How to Request an Exchange / Refund

To initiate the process:

  • Contact us on WhatsApp: +92 339 1929226
  • Our team will ask for a quick picture of the perfume bottle
  • This is to verify usage (within the allowed spray limit)

Once approved, our team will guide you through the next steps.

Note: Items sent back without prior approval will not be accepted.

Exchange Policy

Once your return is approved, your exchange will be processed

  • No delivery charges will be taken from the customer in exchange. We will bear the delivery charges
  • Exchange orders will be delivered with 0 COD (no extra charges)
  • If exchanging for a product with a different price, the price difference will be adjusted accordingly

Refund Policy

  • After receiving and inspecting your return, we will notify you on WhatsApp
  • Once approved, your refund will be processed to your provided bank account
  • Refunds are completed within 2–3 working days

Damaged/Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • A wrong product

Contact us immediately on WhatsApp so we can resolve the issue quickly.

Important Conditions

We may not accept exchange/refund requests in the following cases:

  • Request made after 14 days
  • Product used beyond 10-15 sprays
  • The bottle is damaged, tampered, or excessively used
  • Item returned without prior approval

Need Help?

For Exchange / Refund / Damaged Items, simply leave us a message on WhatsApp:

📞 +92 339 1929226 (Preferred Contact Method)

Our team will assist you step-by-step to ensure a smooth experience.