Privacy Policy

Privacy Policy – Velissence

This Privacy Policy describes how Velissence (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velissence.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means any user of the Services, including customers, website visitors, or any individual whose information we collect in accordance with this policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last Updated” date. Where required by law, we will take additional steps to notify you.

How We Collect and Use Your Personal Information

We collect personal information from you in several ways depending on how you interact with our Site and Services.

We may use your information to:

  • Provide and improve our Services
  • Process orders and payments
  • Communicate with you
  • Comply with legal obligations
  • Prevent fraud and enhance security
  • Improve user experience and marketing efforts

What Personal Information We Collect

1. Information You Provide Directly

We may collect the following information when you use our Services:

  • Contact details (name, phone number, email address, shipping address)
  • Order details (billing/shipping information, payment confirmation)
  • Account details (username, password, security information)
  • Customer support communications and inquiries

You may choose not to provide certain information, but this may limit access to some features.

2. Information We Collect Automatically

We automatically collect certain data when you interact with our Site, including:

  • Device and browser information
  • IP address
  • Pages viewed and actions taken
  • Network and usage data
  • Cookies and similar tracking technologies

This helps us analyze performance, improve functionality, and personalize your experience.

3. Information from Third Parties

We may also receive information from trusted third parties such as:

  • Payment processors (for transaction processing and billing)
  • E-commerce platforms and service providers
  • Analytics and advertising partners
  • Shipping and logistics providers

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your information for the following purposes:

Order Fulfillment & Services

  • Process and deliver orders
  • Manage payments, returns, and exchanges
  • Maintain customer accounts

Marketing & Advertising

  • Send promotional emails, messages, or offers
  • Show personalized ads and product recommendations
  • Improve marketing campaigns

Security & Fraud Prevention

  • Detect and prevent fraudulent activities
  • Protect accounts and transactions
  • Secure our platform and users

Customer Support & Improvement

  • Respond to inquiries and requests
  • Improve our products, services, and user experience

Cookies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic and behavior

You can disable cookies in your browser settings; however, some features of the Site may not function properly.

How We Share Your Information

We may share your personal information in the following situations:

  • With service providers (payment processors, shipping partners, IT providers)
  • With marketing and advertising partners
  • With affiliates within our business group
  • When required by law or legal processes
  • In case of business transfers (merger, acquisition, or restructuring)

We only share necessary information and ensure appropriate safeguards are in place.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing their privacy policies before providing any personal data.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly.

Data Security and Retention

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

We retain personal data only as long as necessary to:

  • Fulfill orders and services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability
  • Restrict or object to processing
  • Withdraw consent at any time
  • Opt out of marketing communications

To exercise your rights, contact us using the details provided below. We may require identity verification before processing requests.

Complaints

If you have concerns about how we handle your personal data, you may contact us. If unsatisfied with our response, you may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your information may be processed and stored in countries outside your residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to protect your data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Velissence Support
Email: uscollectionsofficial@gmail.com
Phone: +92 339 1929226